These Terms and Conditions govern your access to and use of the JoJoPay web-based digital payment platform and related services. Please read them carefully before using the Platform.
By creating an account, accessing, or using the Platform, you confirm that:
JoJoPay provides a web-based digital payment platform designed for personal and small business (SME) use. Available services may include:
JoJoPay reserves the right to modify, suspend, or discontinue any feature without prior notice.
Users are responsible for maintaining the confidentiality and security of their:
You agree to use strong passwords, avoid sharing account access with others, and immediately report unauthorized access or suspicious activity.
JoJoPay shall not be liable for losses resulting from unauthorized access caused by user negligence, sharing of credentials, phishing, scams, or malware affecting the user’s device, or incorrect recipient details entered by the user.
Users may be asked to provide:
To comply with applicable regulations and security standards, JoJoPay may require identity verification.
Verified accounts may receive:
Unverified accounts may have limited access to certain features, including reduced transaction limits.
Cash-in transactions are intended to be processed in real-time. However, delays may occur due to:
7-Eleven Cash-In: Cash-in transactions through 7-Eleven CLIQQ kiosks or related services are subject to a 2% partner processing fee.
ECPay Cash-In: Cash-in transactions through ECPay partner outlets, including but not limited to RD Pawnshop, LCC Malls, and Petron, are subject to a PHP 20 processing fee.
The following activities are strictly prohibited:
Users agree to use the Platform only for lawful purposes.
Users are solely responsible for ensuring that:
All confirmed transactions may be considered final and irreversible unless otherwise required by law or platform policy.
JoJoPay shall not be responsible for losses arising from mistyped account information, incorrect QR scans, user error, or delayed partner processing beyond JoJoPay’s reasonable control.
Temporary interruptions may occur due to:
JoJoPay aims to provide continuous service availability but does not guarantee uninterrupted access.
By using the Platform, you consent to the collection, use, storage, and processing of your information for purposes including:
JoJoPay collects and processes personal data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.
JoJoPay is not responsible for:
Certain services available through the Platform may be provided by third-party partners, including payment processors, ticketing providers, and cash-in partners.
Users may not:
All content, trademarks, logos, software, designs, and materials associated with JoJoPay remain the exclusive property of JoJoPay or its licensors.
To the maximum extent permitted by law, JoJoPay shall not be liable for:
Users acknowledge that digital financial services involve inherent risks, including cybersecurity threats and connectivity issues.
JoJoPay operates in cooperation with regulated financial and payment partners. Certain partner services, including ECPay, are regulated by the Bangko Sentral ng Pilipinas.
Users agree to comply with all applicable financial regulations, anti-money laundering laws, and government requirements.
JoJoPay may suspend or terminate access to the Platform without prior notice if:
Users may discontinue use of the Platform at any time.
JoJoPay reserves the right to update or modify these Terms at any time.
Updated Terms become effective upon publication on the Platform. Continued use of the Platform after updates constitutes acceptance of the revised Terms.
These Terms shall be governed by and interpreted in accordance with the laws of the Philippines.
Any disputes arising from the use of the Platform shall be subject to the jurisdiction of the appropriate courts of the Philippines.
For questions, concerns, or support requests regarding these Terms or the Platform, users may contact JoJoPay through the official website or authorized support channels available on the Platform.
admin@jojopay.com.ph